Bilingual Collection Officer

  • Toronto  
  • Administration
  • Full Time
  • 27001
  • 01 March 2024

Seeing beyond numbers™
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.
This role sits within LBC Tech, a subsidiary of Laurentian Bank.

The incumbent is responsible for the collection of all financial products including but not limited to Investment Loans, RSP Loan, Mortgages, personal loans, credit cards and line of credit accounts in arrears while providing superior service in a high-pressure environment. The Collector is responsible to apply the Laurentian Bank Collection practices to all their assigned accounts to recover arrears payments and minimize potential loan losses for the Bank.



  • Contact Financial Advisors/ clients from their assigned arrears accounts to make suitable repayment options to bring the loan out of delinquency.
  • Probe Financial Advisor/ client for reason for arrears to understand clients financial situation to ensure that cure solutions are suitable for the client and Laurentian Bank.
  • Create and mail out the necessary Collection letters to support their collection efforts.
  • Follow-up on promises to pay to ensure they are kept by the client. Action accordingly in case of broken promises.
  • Ensure notes and actions are placed on the account for each client contact.
  • Complete appropriate recommendations for loan impairment and write-off in accordance with Laurentian Bank Collection policy.
  • Create Proof of Claims for insolvent accounts and mail out to Trustee or send to appropriate Third Party Vendor.
  • Provide timely responses to requests from Laurentian Bank Third Party Vendors for information or documents to support recovery efforts.
  • Ensures the maintenance of collections and arrears reports, and the prompt handling of customer correspondence and messages.
  • Maintains a high level of product knowledge in order to provide professional and courteous guidance to clients.
  • Keeps informed and up-to-date to various legislation, procedures, standards and policies related to the products and services offered by Laurentian Bank.
  • Submits recommendations to improve work processes to Collection Management.
  • Carries out any other similar or general task at the request of their Management team that may be required by their function.

  • University Degree in business or a related field, with 1 to 2 years of related experience.
    or College Diploma in business or a related field and 3 to 5 years of related experience.
  • University degree or College diploma in Business Administration, or in a related field.
  • Successful completion of Credit Management courses or designation through the Credit Institute of Canada is an asset.
  • 2 years of work experience related to lending and collections with a bank or trust company.
  • Ability to use initiative and good judgment in a decisive but fair manner in order to resolve delinquent situations.
  • Results oriented, diplomatic, and adept at building customer relations.
  • Excellent problem-solving and negotiation skills.
  • Ability to work closely with others in a team-oriented environment.
  • Strong written and verbal communication skills.
  • Knowledge of financial services industry and lending products.
  • Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must; familiarity with using large and complex financial database systems; ability to learn inquiry functions in back office processing systems.
  • Bilingual* (French) verbal and written communication skills are mandatory.

Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.”

What Laurentian Bank has to offer you :

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering:

  • The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
  • Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
  • Work model: We prioritize a hybrid work model based on business needs.
  • Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
  • Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees.
  • Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
  • Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
  • Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community. 

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.


We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.