Branch Manager

  • Gatineau  
  • Sales and financial service
  • Full Time
  • 27186
  • 30 May 2024

Seeing beyond numbers™
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.



  • Manage the branch based on general practices, policies and objectives and ensure compliance with current legislation and the Bank's policies, programs and procedures.
  • Manage and control branch operations and ensure employee productivity.
  • Manage his or her employees in compliance with current legislation and the Bank's policies, programs, procedures and collective agreement and ensure they develop their potential.
  • Set quality standards for the services offered to users or clients and resolve disputes.
  • Target client needs and predict how their situation may evolve; recommend financial strategies adapted to client needs.
  • Develop a business development master plan.
  • Support and engage the Sales team according to the orientations and priorities established by management.
  • Define key solicitation, sales and customer retention strategies for the Sales team.
  • Implement optimal strategies for developing, negotiating and concluding profitable agreements for the Bank.
  • Represent the organization and promote the Bank's image in the community by developing and maintaining business relationships with current and potential clients and influential people.
  • Review loan applications based on authorization limits and set rules and standards.
  • Analyse and review processes to optimize branch efficiency and profitability.
  • Ensure compliance with and the application of risk management standards.
  • Plan the branch's budget and rigorously monitor real changes versus the budget, as well as analyse and justify any discrepancies.
  • Maintain and optimize communications with internal and external stakeholders involved in branch operations.
  • Keep updated on current legislation and the Bank's policies, programs and procedures; track market trends.
  • Ensure a work environment that fosters the development of human resources within the branch and promote and reward initiative and creativity.
  • Perform all tasks of similar or general nature requested by his or her superior or required for the job.
  • University in a relevant field and a minimum of three years of related experience, including a minimum of one year in a management role.
  • License of Dealing Representative of a Mutual Fund Dealer.
  • Leadership
  • Coaching skills
  • Negotiating skills
  • Excellent knowledge of bank products
  • Customer service skills
  • Team player
  • Fluency in French and English (oral and written)
  • Successful completion of the mutual funds course offered by the IFSE for bank managers (asset)

*« Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages. »


What Laurentian Bank has to offer you

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.  


Here are some of the key points of our offering: 

  • The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.  
  • Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
  • Work model: We prioritize a hybrid work model based on business needs.
  • Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
  • Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.
  • Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
  • Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
  • Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more. 

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank. 


Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community. 

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.


We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you. 












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