Program Manager

  • Montreal  
  • Project management
  • Full Time
  • 27012
  • 20 March 2024

Seeing beyond numbers™

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within LBC Tech, a subsidiary of Laurentian Bank.

As a Program Manager, you will be playing a pivot role in overseeing and coordinating various projects and initiatives that span across the LBC enterprise.  Your primary responsibility is to ensure the successful planning, execution and delivery of programs aligned with the strategic objectives of the bank.  Responsibilities will also includes tracking operational status and risk level, gathering data from various sources, creating and maintaining performance indicators, reports, and dashboards for the projects.
This role requires building relationships with Business and IT partners and early identification of all requirements needed to support the new and ongoing projects. This will be achieved by partnering with various teams within the organization to drive consistency and lead delivery through following established methodologies and good practices.
In addition, the Project Manager is responsible for helping to ensure that projects and initiatives are defined, planned, tracked and communicated in a consistent manner.
  • Collaborate with senior leadership to develop and refine program strategies that align with business goals;
  • Foster effective communication and collaboration across the enterprise, ensuring seamless integration of program components and alignment with organizational priorities;
  • Work with management to prioritize and scope scheduled activities and changes;
  • Monitor progress of projects across phases by employing appropriate metrics and management reporting;
  • Identify and aggregate key metrics to measure projects performance, health, organization risk, and activities;
  • Help facilitate risk assessments, maturity assessments, and evaluation of controls and measurements against policies, standards and processes;
  • Work with functional leads to support projects that span across multiple functions;
  • Ensure policies and procedures are met when sourcing, managing, and maintaining projects;
  • Completes operational and technical documentation required for project implementations;
  • Optimize the allocation of resources, including budget, personnel and technology to maximize program efficiency and effectiveness.
  • Drive change management activities ensuring that teams are equipped to adapt to new processes and technologies.
  • Identify opportunities for process improvement and innovation within the banking programs., fostering a culture of continuous learning and adaptation.
  • 10+ years of experience in the financial services industry such as personal and commercial banking, lending, investment services  and 5 to 8 years of experience in project management.
  • Bachelors Degree in Business Administration, Finance or related field.
  • Strong knowledge of project management fundamentals and PMO practices;
  • Understanding of modern web based applications and architecture including cloud infrastructure;
  • Ability to utilize key facilitation skills with technical, managerial stakeholders to communicate issues and risks and arrive at appropriate solutions and plans;
  • Strong understanding of financial industry, banking operations and regulatory requirements.;
  • Exceptional communication, presentation, active listening, analytical, and problem solving skills
  • Strong time management skills; excellent follow up skills required
  • Solid experience with Microsoft Project, Excel, Word, Outlook, Powerpoint, Visio, JIRA and SharePoint;
  • Experience using relevant software tools.
  • Bilingualism written and verbal (French & English) is an asset
  • Project Management Professional (PMP) certification preferred.
  • Ideally ITIL
Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages

What Laurentian Bank has to offer you:

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering:

  • The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
  • Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
  • Work model: We prioritize a hybrid work model based on business needs.
  • Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
  • Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees.
  • Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
  • Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
  • Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.


We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.