Senior Advisor, Business Solutions
- Montreal
- Business development
- Full Time
- 27172
- 17 June 2024
Laurentian Bank. Seeing beyond numbers
Job Offer
The incumbent will contribute to improving the Business Services processes that affect the entire sales cycle, such as opening and closing products, as well as transactional activities. He or she will be responsible for understanding how the various Business Services sales force teams and operational processes work in order to map current and future processes properly, identify areas for improvement, coordinate the implementation of improvements, and manage change properly.
Responsibilities
- Conduct analyses to understand the volume and operation of the systems included in the processes under management.
- Map the current and future processes of the various initiatives under management.
- Lead workshops with stakeholders to map and identify potential process improvements.
- Conduct analyses to identify and measure the impacts of process changes and, at the same time, make recommendations to optimize the business line's processes.
- Properly document procedures resulting from process changes.
- Undertake the change management needed (training and communication) and ensure its rollout according to the set timelines.
- Contribute to the development of post-training performance measurement indicators.
- Act as an advisor, from the design of the training strategy to the deployment of the various training programs (virtual, e-learning and in-person).
- Participate in various corporate projects as a process representative for the Business Services business line.
- Perform all tasks of a similar or general nature requested by his or her superior or required for the position.
Qualifications
Minimum qualifications:
- University degree in a relevant field
- Minimum of 2 to 3 years of relevant experience with a financial institution and in business services
- Bilingual* (English and French)
- Knowledge of continuous improvement methodologies (i.e., Lean Six Sigma)
- Knowledge of project management methodologies
- Analytical abilities and keen business sense in order to propose proactive solutions to resolve complex problems
- Comfortable leading workshops with stakeholders
- Strong aptitude to create business relationships and work in a team
- Autonomy, initiative, leadership, and the ability to influence to challenge the status quo
- Excellent organizational skills and the ability to manage priorities in a fast-paced environment
- Proficiency with the Office Suite of applications: Excel, Visio, PowerPoint, Word and MS Project
What Laurentian Bank has to offer you
The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.
Here are some of the key points of our offering:
- The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
- Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
- Work model: We prioritize a hybrid work model based on business needs.
- Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
- Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.
- Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
- Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
- Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.
We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.
Inclusion and Accessibility
At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.
We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.
PIPEDA
We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.
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Time Off
We prioritize work life balance to accommodate the diverse needs of our employees
Health and Wellness
We offer Family Assistance, Stress Management and Well-Being programs
Corporate Perks
Enjoy exclusive deals and preferred rates on products and services
Stock Purchase Plan
Become a valued Laurentian Bank shareholder
Group Insurance and Pension
We offer competitive insurance program and pension plans
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