Technical Credit Analyst

  • Toronto  
  • Operations
  • Full Time
  • 27178
  • 10 June 2024

Seeing beyond numbers™
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.
This role sits within Laurentian Bank.

The incumbent is responsible for analyzing credit accounts (high risk mortgage renewals, HELOC and ULOC accounts, insured rescue solutions, investment loans) and providing solutions directly to customers or other internal departments (Client Services, Collections, Retail etc.).

The incumbent will provide superior service in a high-pressure environment. The incumbent is responsible for complying with the Bank's Credit policies, strong negotiating with clients and advisors, to minimize potential loan losses for the Bank.

Skills required will be a blend of credit analysis, customer service, negotiation, and some knowledge of collection practices and remediation activities.

The role will require a thorough knowledge of debt ratio calculations and application of credit underwriting principles.



  • Contact customers based on assigned accounts (high-risk investment loans, upcoming mortgage renewals, line of credit decision tree outputs).
  • For mortgage renewals, the incumbent will apply a risk based pricing and will advise the retail network of the risk premiums.
  • For high risk investment loans, the incumbent will review the customers' current financial health and develop recommendations to remediate the loans in a time frame acceptable to the Bank.
  • For high risk HELOC and ULOC, the incumbent will review the customers' financial health and current credit worthiness; and develop recommendations for approval (payment structure changes, credit limit adjustments etc.)
  • Create and mail out the necessary documents to support their efforts.
  • Co-ordinate effectively with multiple teams, and act as the central point of contact
  • Maintains a high level of product knowledge to provide professional guidance to clients.
  • Keeps informed and up-to-date to various legislation, procedures, standards and policies related to the products and services offered by the Bank and its distribution channels.
  • Submits recommendations to improve work processes to Operations Management.
  • Carries out other tasks at the request of their Management team as required.
  • University Degree or College Diploma in business or a related field, with 1 to 2 years of related experience.
  • University degree or College diploma in Business Administration, or in a related field.
  • Successful completion of Credit Management courses or designation through the Credit Institute of Canada is an asset
  • Credit underwriting and pricing experience is an asset
  • Ability to use initiative and good judgment in a decisive but fair manner to resolve difficult situations.
  • Results oriented, diplomatic, and adept at building customer relations.
  • Excellent problem-solving and negotiation skills.
  • Ability to work closely with others in a team-oriented environment.
  • Strong written and verbal communication skills.
  • Knowledge of financial services industry and lending products.
  • Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must;
  • Familiarity with using large and complex financial database systems
  • Bilingual* French/English is a requirement.
* Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.

What Laurentian Bank has to offer you

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.  


Here are some of the key points of our offering: 

  • The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.  
  • Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
  •  Work model: We prioritize a hybrid work model based on business needs.
  • Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
  • Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.
  • Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
  • Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
  • Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more. 

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank. 


Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.


We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you. 












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